| Q: |
How can I pay for my selection? |
| A: |
Tileprotection.com accepts Visa, MC, Amex, Discover, and Paypal. You can also place your order by phone by calling 1-800-377-6552. We accept check and money order through the mail. You can mail your payment along with a copy of your order to:
Tileprotection.com
4458 Robertson Rd.
Madison, WI 53714
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| Q: |
How safe is it to pay by credit card on Tileprotection.com |
| A: |
It's perfectly safe. When you enter your payment information into your computer and click the 'submit' button, your computer scrambles (encrypts) the information before it sends the data. Only our server has the key to unscramble (decrypt) it. Once the payment is in our hands, it gets re-encrypted and goes through secure channels to our credit-card processing network. In most cases (unless you call us to order), human eyes never even see your card number. In fact, our process is a lot safer than reading your card number aloud over the telephone. For more details, read our Privacy Policies. |
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| Q: |
Can I get a printed receipt? |
| A: |
Yes. Simply print your confirmation e-mail for your records. |
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| Q: |
Do you share my private data with anyone else? |
| A: |
No. We know that you value your privacy. That's why we'll never peddle your private data to anyone. We don't sell, trade, lease, give, share, or provide any of your personal data with anyone else. |
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| Q: |
When will my credit card be billed? |
| A: |
Your credit card will be billed at point of sale. |
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| Q: |
Do I have to pay for shipping? |
| A: |
We offer reasonable and affordable shipping rates on all orders, and free shipping on any order over $500. Our price structure has been designed to be competitive, and our web team has been structured to be strong on customer relations. We ship anywhere inside the Continental US. Please contact us for a quote if shipping elsewhere. The majority of the merchandise we ship is over sized items, heavier items, or full items that are not boxed (rolls of Ditra). All these factors make shipping very expensive, which is why we try to absorb the majority of the freight costs while still keeping your merchandise prices down. |
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| Q: |
How long will it take to receive the Items I order? |
| A: |
Your order ships via UPS or Federal Express Ground and usually takes 2 business days to ship out of the warehouse. Once it ships, depending on your order's destination, your order should arrive within 3-7 business days. If any portion of your order is back ordered, you will be notified via email immediately. |
